What do we do when the the receptionist shows up reeking of alcohol?
Our receptionist reeked of alcohol when she arrived at work today. This is not the first time this has happened, especially on a Monday morning. We have spoken to her several times and, as in the past, her supervisor took her aside and asked if she had been drinking.
The receptionist denied she had any alcohol to drink that day, but said she had attended a party the night before where she had been drinking. Because she is the face of our organization, we cannot have clients checking in with an employee who so often appears to be “under the influence.” What can we do about this situation, as she is not actually drinking on the job nor does it seem to affect her performance?
— Stumped and Frustrated
Dear Stumped and Frustrated:
The first place to go is to your personnel handbook. Hopefully, there you will find a Drug and Alcohol policy.
Even if her performance isn’t affected obviously, you can still take action if you have “reasonable suspicion” that an employee is under the influence at work. Since only a lab test can determine whether this is true, you will want to look in your handbook for statements that:
- Ban drug and alcohol use in the workplace and require that employees not be under the influence at work.
- Specify that employees will be required to undergo alcohol/drug testing when there is reasonable suspicion that the employee is under the influence of alcohol/ drugs while at work.
- Identify who will conduct the alcohol/drug testing.
- State whether the employee’s physician or a laboratory of the employee’s selection may conduct a retest.
- Tell employees that if they are taking an over-the-counter or prescribed medication, he/she should advise the employer of that fact prior to testing.
- Address what will occur if the employer believes an employee has intentionally interfered with a test, e.g., by substituting someone else’s urine for his or her own.
- Address the employee’s status while waiting for the test results, e.g., suspension with or without pay
- State clearly the consequence of being at work under the influence, e.g., discipline, including suspension and termination.
After reviewing your policy, you should document the fact that the employee smells of alcohol (substantiated by witnesses) and send the employee for an alcohol test. It is wise to have a prearranged lab that tests for levels of alcohol in the blood. Remember to respect the employee’s privacy in providing samples.
You should not let the employee drive herself to the lab but have her taken to the lab by another employee. You should also have set up in advance what type of test you want to use, e.g., urine, blood, Breathalyzer, hair, saliva. You should verify with the lab its procedure to ensure that the sample given is the sample tested. You may decide to require a sample sufficient to test half of it, preserving the remainder for a later test if the first one is challenged.
If the first test is positive, you should have thought through whether you want to provide the opportunity for a retest. Sometimes, the first screening test (which is inexpensive) is not very reliable, so a second different, more expensive test should be performed to confirm the results.
If the test result is not immediately available, you should send the employee home, with/without pay, and consider what action you are going to take upon receipt of the results. DO NOT LET THE EMPLOYEE DRIVE HERSELF HOME. Again, have her transported by one of your employees.
What if the test is positive?
Let’s now consider next steps if the test results show that the employee, although not drinking on the job, has arrived at work with a measurable level of alcohol in her system. The results of tests should remain confidential. The results should be provided only to those individuals with a “need to know.”
If this was the first time, you could either give her a warning or send her for an EAP consult, but in your letter you state that this has happened several times before and she has been previously warned.
Alcoholism, FMLA and ADA
You have enough information to apprise you that you may be dealing with the disease of alcoholism. Although you can hold an alcoholic employee to the same job performance standards as other employees, you will have to consider two federal laws: the Family and Medical Leave Act (FMLA) and the Americans with Disabilities Act (ADA).
Let’s first look at the FMLA issues. If you have 50 or more employees and you determine that the employee is an alcoholic, the employee may request time off for treatment under the FMLA. If so, you should grant the time off. Upon her return, you can deal with the performance issue and require the employee to sign a “last chance” agreement stating that any further evidence of coming to work intoxicated will subject her to termination.
If you do not have at least 50 employees, but have 15 or more employees, you may still have to consider the employee’s request for accommodation for alcohol treatment under the ADA. You can perform the same analysis as for any other time-off request for a disability, weighing whether it creates an undue hardship for your nonprofit to give time off for treatment. Also check your state laws, as some states also allow time off for treatment (generally subject to the undue hardship analysis), but there is no law that requires the employer to accommodate the behavior that accompanies alcoholism. Therefore, you do not have to accommodate your receptionist coming to work smelling of alcohol.
Suppose your receptionist requests intermittent time off during the day for treatment, perhaps to attend Alcoholics Anonymous (AA) meetings. You must consider only job-related factors, and basically ask and answer the question: By making the requested accommodation, can the employee continue to perform the essential functions of the job? You do not have to put your clients, co-workers, or business at risk in order to keep an employee on the job.
The bottom line for “reasonable suspicion” alcohol testing is that supervisors are in the best position to recognize that an employee has a problem with alcohol that is interfering with his/her ability to get the job done. However, supervisors are not substance abuse counselors, nor do they have the expertise to diagnose alcohol problems. What they can do is document facts of alcoholic behavior, such as smelling alcohol on an employee’s breath, slurring of words, spotty attendance, or other signs. Only medical testing can answer the question as to whether the employee is under the influence while at work.
Regarding your receptionist, she needs to be tested and, depending upon whether or not she seeks accommodation for treatment of alcoholism, you can determine whether she will require either time off for treatment or separation from employment.
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About the Author
Pamela Fyfe is an Employment Risk Manager for the Nonprofits Insurance Alliance. In her position she helps nonprofits avoid potential employment claims and reduce the possibility of future claims. Before joining the Nonprofits Insurance Alliance Group, she practiced employment law for more than 25 years — representing management in wrongful termination, discrimination and sexual harassment cases. She admits to possibly having sneaked online at work to see her first grandchild — Mara Adeline — who lives in London.
Articles on Blue Avocado do not provide legal representation or legal advice and should not be used as a substitute for advice or legal counsel. Blue Avocado provides space for the nonprofit sector to express new ideas. Views represented in Blue Avocado do not necessarily express the opinion of the publication or its publisher.